• Update About Webstore Shipping

    Greetings from the CMON Team,

    We want to apologize to anyone affected by our shipping delays in relation to orders placed during CMON’s 2017 Holiday Sale and for any issues the delays caused during the holiday season. The response to the sale was huge compared to previous years, and, truthfully, we were not prepared. The number of orders far exceeded our expectations and our ability to keep pace.

    Our team in the warehouse has been working tirelessly to pack and ship your orders, and we can say that all orders placed during the Holiday Sale will be shipped by January 26, 2018. If you are waiting on a response from our Customer Service team in regard to the status of your shipment, please know they are working as fast as they can to catch up with the heavy influx of tickets generated from the shipping delay. When your order ships, you will receive tracking information to the email we have on file.

    Again, we apologize for any undue stress our delays have caused. We are using this as a learning experience as we strive to always increase or service to our customers who helped make CMON what it is today and will be in the future.
    Comments 12 Comments
    1. Oscar de la Calle Garcia's Avatar
      Oscar de la Calle Garcia -
      Thx for the update and happy new year
    1. Ian Smedley's Avatar
      Ian Smedley -
      I'm expecting you to continue to screw this up.

      Maybe I'll get the Christmas Presents in July.

      Useless customer support.

      Useless management.

      Useless all around.

      Your lack of planning is not my problem.

      I also imagine it's far too much to expect you to adequately compensate your customers for taking all the money promptly, but failing to meet your end of the bargain.

      Dip shits.
    1. Pygmalion's Avatar
      Pygmalion -
      Won’t lie. I am disappointed. Gotta be a nightmare scenario for you guys, though. Good luck.
    1. Josh Aitken's Avatar
      Josh Aitken -
      Why would you think they would have the same turnaround speed when they are slammed because their stuff was over 50% off. They likely received thousands of orders above their normal amount. What are they supposed to do, hire extra staff for this one sale? By the time they were trained they wouldn't be needed anymore. Since most regulars know this is par for course, we accept that the price of getting stuff this cheap is a longer wait. It's not like CMon's delays are some hidden secret. There's nothing management can really do but push through it. Customer service isn't going to know exactly what's going on other than what their screen tells them. Often CS will help out by going to the warehouse to help pick and pack so your crap gets out faster.

      Outside of this sale, their turnaround has always been great for me, whether getting replacement parts or new product. I've got a huge order I'm waiting for, but pissing and moaning about isn't going to make it come any faster.

      If dipshits can't be patient for their ridiculous deals, don't order fromt their webstore and just pay full price at your LGS.
    1. ijjusion's Avatar
      ijjusion -
      @Josh - If this was Amazon, and they took 2 months to ship things out, I think the world would almost explode - I think its totally fair to be frustrated at the situation and expect some sort of compensation - best way they could apologize would be to upgrade the shipping to expedited or refund the shipping costs if the person had already paid for the fastest shipping rate. (just anything to show they are sorry rather than just taking everyones money and sitting on it for months, their website isn't kickstarter)

      When a company has a sale, they expect increases in purchases - I have never seen an online company ever have a site wide (not an individual sale) delay of over a week or two, 2 months is insane.
    1. MAXXxxx's Avatar
      MAXXxxx -
      there is a difference though.
      Amazon's main profile is shipping a LOT of stuff with a LOT of packers, CMON's main Profile is KS-ed boardgames with a small shop, that may have 1 or 2 people to assemble the package.

      Also being frustrated is understandable, but being an a** (see this and the "order too late" thread) is not.

      To be honest if I were CMON I'd simply refund him before the promised 26th jan.
    1. Pygmalion's Avatar
      Pygmalion -
      Quote Originally Posted by ijjusion View Post
      I have never seen an online company ever have a site wide (not an individual sale) delay of over a week or two, 2 months is insane.
      I have.

      Five years ago, or around that time scale, the exact same thing happened to FRP Games. An end-of-year clearance, an unexpected deluge of orders, and as I recall it, my beginning-of-December order showing up around Valentine’s Day.

      That was just about when FRP Games stopped having a year-end sale and switched to an ongoing clearance.
    1. Daniel Schwarz's Avatar
      Daniel Schwarz -
      Hi Polar_bear

      thank you for the clearification.

      Did you plan to compensate the heavy delay?
    1. Michael Rinaldi's Avatar
      Michael Rinaldi -
      The 6+ week delay was bad enough. Receiving incomplete sets and damaged items is beyond frustrating !!
    1. figuriusimplex's Avatar
      figuriusimplex -
      hi , i am a french customer. My order has been placed the 12/11/17, we are the 12/15/18 and...nothing, it's just amazing... And the order is always noticed "processing" in my account informations.
      No serious job
    1. ijjusion's Avatar
      ijjusion -
      Hey, I got my first of 3 orders shipped! and it was the second order I placed :P so hopefully my first order wont be far away.
      It looks like it was upgraded to priority shipping too which Im thankful for! nothing was mentioned about it but the order says standard mail but the shipping type says priority in the latest update.
    1. Evan Fulks's Avatar
      Evan Fulks -
      Quote Originally Posted by Ian Smedley View Post
      I also imagine it's far too much to expect you to adequately compensate your customers for taking all the money promptly, but failing to meet your end of the bargain.

      Lolol. Dude. You probably got whatever you bought for 70-90% off. With like, $6 shipping? AND you want them to 'compensate' you? What did you do to earn compensation? Enjoy your ridiculously discounted products or ask for a refund... but are you seriously asking the company to PAY you for buying things at a slim margin?

      Can we all just be supportive of the company that makes games we love? I mean, that's why we bought stuff from them, right? We REALLY like their stuff. Yeah, sometimes their communication sucks... but they do a lot for the hobby. I'm sure that some people have had some legitimately unfortunate customer service experiences, and when that happens it's no fun: item arrives broken and you can't get a replacement kind of stuff. But they have committed to a ship date.. and I imagine that the deals you all got were good enough to wait for that day. I know mine were.
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