Games Workshop Staff Rant
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  1. #1

    Default Games Workshop Staff Rant

    Hello
    Sorry, but I needed to have a little rant. But before I go on, I just like to say this rant is based on mine and my friends experiences. And are not aimed at all GW staff. Just 80% of the ones we’ve met.

    Ok, I know the Warhammer sales campaign in all it’s various forms is targeted at the youth. But can’t the staff recognise to change their sales pitch, lets shall we say to a 32 year-old man expressing that he’s buying for himself. Not to talk to them as a kid, asking the exact same questions in a child like manner they’ve been brain washed in asking every time a customer strolls in. Especially when they know you’re a regular, or when you've said that you've been doing this hobby for over 10 years?! E.g. What army do you collect? Do you have any paint or glue?? Sorry I can’t give you an opinion of the submissions in the Golden Daemon awards (only if it’s positive) etc, etc…

    It’s soooooooo refreshing when I do come across one that isn’t linked to a Borg type collective (Star Trek reference. And actually portrays some form of individual thinking to talk to adults that play the game, in a more relaxed and mature manner rather than hopping about creaming themselves over a new release that they say they’re not supposed to tell you about, but always do. I wanted to test how un-opinionated they were. So I converted 2 Imperial Guard soldiers into a tight embrace, kissing passionately for a possible submission for the 2009 Golden Daemon awards. Let me tell you, it was very funny seeing how they reacted.

    I know fundamentally, the staff are sales people. But they also play a major role in building a table top community which has seen all walks of life come together and be ripped away from Play Station 3s, X-Boxes and internet porn to instead socialise and play face to face. After all, who do they think forks out for the £50 to £100 products.

    Anyway, that’s my rant over.
    Oh dear, looking what I’ve just typed, I’m really am tuning into a grumpy old man lol

  2. #2

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    Ye I've known a couple that jump me like chimps on a sugar rush when I walk in practically throwing new releases at me and trying to flog me baneblades instead of russes haha, soon as I walk throught the door I'm stalked and when I least expect it hear heavy breathing in my ear "what you in for today fella? THE AMAZING NEW SUPER MEGA AWESOME GUN GUY!!????"... no, just snakebite leather thanks BYE /run.

  3. #3

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    I've only ever been into a GW store once, and that was in Denver.

  4. #4

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    Quote Originally Posted by supervike View Post
    I've only ever been into a GW store once, and that was in Denver.
    Note that there is no mention of what happened there.
    It must have been traumatising beyond description.
    We're all very sorry for what you endured, supervike...

  5. #5

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    my biggest issue is the use of the "you mean you play other wargames?" pssh thats stupid. obviously you know warhammer is the best and if you even paint with anything other than gw your models will look like crap.

    that actually happened at the battle bunker in chicago to me.

    an assistant manager laughed at me for using privateer press paints.

    my response: "Well if you guys sold paints for a cheaper price with more paint and of a better quality maybe I would paint with them more often."

    that pretty much shut them up and hi-fives were received from all around.
    Brushlicking is the miniature painting equivalent of a rock'n'roll life-style!

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  6. #6

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    Quote Originally Posted by supervike View Post
    I've only ever been into a GW store once, and that was in Denver.
    Quote Originally Posted by BarstoolProphet View Post
    Note that there is no mention of what happened there.
    It must have been traumatising beyond description.
    We're all very sorry for what you endured, supervike...
    So that's why they closed. I'd always wondered.
    "Reality, she's a mathematical bitch from hell.", MaxedOutMama
    Wanna be bored? Watch me twitter. --<>-- Still have neurons? Watch my YouTube channel on painting!
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  7. #7

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    vikey: concerning the denver incident: did it involve the absence of boobies......cause man that would put me out too.
    Brushlicking is the miniature painting equivalent of a rock'n'roll life-style!

    Here is my ranking:

  8. #8

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    Quote Originally Posted by uberdark View Post
    vikey: concerning the denver incident: did it involve the absence of boobies......cause man that would put me out too.
    Uber, most of my encounters with game stores have a stark absence of desirable boobies. At best it's a 10/1 ratio of man boobies to boobies.

    GW staff just needs a bit of training on sales pitches. And possibly every store should have a cricket bat that any customer is allowed to use to ward off said staff.
    Nosus decipio - We Cheat

  9. #9

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    really? see more man boobies in a GW store than miniatures these days.

  10. #10

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    ive heard warhammer world is spot on the worst place to have this happen. staffers play games with you and throw them, sell the most inane miniatures to bolster numbers and smooth your hair back while they give you a dutch rudder.
    Brushlicking is the miniature painting equivalent of a rock'n'roll life-style!

    Here is my ranking:

  11. #11

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    My ex-girlfriend used to pop into a GW with me. She's pretty but high maintenance (hence the ex), and it was sooooo funny as they never ever approched her. I could see how they just didn't have a clue how to talk to her and stayed behind the counter. Probably for a very good reason

  12. #12
    Superfreak!!! Torn blue sky's Avatar
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    Generally speaking I try to avoid eye contact and sound as disinterested as possible at all times. It's always a timed snatch mission with me.
    The bloke staffing the GW in Denton TX was actually pretty cool though, just one guy running the store. Laid back and really helpful if you had any inquiries. Instead of lambasting people into buying stuff he just throws fun events with prizes. I have to say that was a bit of a shock to the system...
    I have a cunning plan...So cunning you could pin a tail on it and call it a Weasel...

  13. #13

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    That some bad experiences. The staff training is probably lacking. A couple of the ten commandments the store staff are supposed to follow probably haven't been taken on board by those. There was one about asking questions to ascetain customer needs, and another about tailoring ones approach depending on who one was addressing.
    I spent a fair chunk of my red shirt days chatting with the painters and RPGers as those were my areas of interest. As it'd be a genuine interest I'd be sharing with them and wouldn't feel contrived when I could point out a mini' they might like for painting or a particular technique a specific paint does well, or an army book they might like for background fluff though the best I could do for most RPGers would point them out to one of those shops. I considered photocopying a map to Orcs Nest I scrawled them out so often.

    The throwing of an intro game was always down to the staffer to call. Was never even raised back then as a thing to think about. But were it me running one, for an adult I'd have accompanied moves with explanations why this or that could be a preferred move, to a kid I would invariably be more about the imagery and challenge and throwing it could be a simple matter of electing to move that unit of archers "to get in close range for next turn" when it would have been better to just start shooing at long range to whittle down the gobbos rank bonus for the ensuing charge, or "forgetting" to add the modifiers correctly to a dice roll.

    Bad service could just be the staffer is new, wrong for the job, the manager's training isn't hitting home or is ineffective, or the long term building of the hobby goal is being kicked in the knackers by a promotion on a shiny thing being driven too harshly.
    That "build the hobby" was a GW motto appealed to me back then, I mean, it ain't like the latest tank or something can be sold like a fridge. White-goods like that can be well served by hard sell tactics, but do little for a more niche of a niche hobby where an inclusive relaxed approach pays off.

    There's a thing though, folk remark on bad service way more than they do good service. Leads to a certain amount of shrugging at anecdotal encounters of a negative kind. Dunno if GW still do it, but years back they employed folk to pose as customers (known as Agent Orange if I recall correctly)to test a stores staff. Since leaving them, I've since amused myself on the rare visit to a GW store by giving off that "Agent Orange" vibe.

  14. #14

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    When I worked for GW the sales team I worked with were very professional (except for one) and were very extemporaneous when speaking to different types of people, be it kids, adults, women, men, experienced or inexperienced players. But I understand what you are referring to. There was one time I went into GW, years after I worked there, and there was all new staff (which means never ending sales pitches from people that do not know my rep) at the store. I went to look at the new dark elf models in search of some potential golden demon minis to paint and the staff came up to me and asked what I was looking for. I told him minis for golden demon. Then he went on to tell me about the rigors of the painting competition and how two minis painted at the same levels with differing complexities in their bases can be the difference between winning and losing yada yada yada... anyways I got really annoyed and told him I won some demons before and walked out.

    I have to say as a whole GW customer service is pretty poor. I was lucky enough to be around some of the best employees GW had when I worked there but they were not treated very well and most left. I assume that the company's bad service is the reason why 3 of the GW stores in the area I lived in in California have closed down within the past year and a half.
    Last edited by Aliengod3; 01-20-2011 at 11:28 AM.

  15. #15

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    I've experienced the bad, particularly getting back into the hobby a couple of years ago, and have chimed in on this kind of thread before. Have to say though, the guys in my local store at the moment, despite my only popping in on a monthly basis, remember my name! I like that Taking in a handful of painted miniatures to show them (when they have a spare second) was probably the biggest thing to help them settle in their heads where I fit into their customer base. Painter not wargamer, happy to spend but zero interest in the latest thing just 'cos it's new or any kind of army building.

    Of course once the staff churn hits again I'll have to go through the whole process anew!

    Cheers, B.
    My CMON Gallery Rank...

  16. #16

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    Shite man you're still young! You're making me feel old, and I'm 34 years-old! Hehe. Sounds like the GW store you go to has guys with little social experience working there. I've always enjoyed going into GW stores back in the day when I lived in the west. Mt Gravatt Brisbane GW store was (most probably still is) cool and laid back. The guys working there are cool! Don't push you into buying anything and let you look around in peace. I went to the store in Melbourne a few years back, and I think I actually scared the GW staff guy away. I was uber-enthusiastic, and had a zillion questions to ask him about the hobby. 2 years without stepping foot in a miniature/gaming store will do that to ya. GW stores are fun! Try buying sneakers at Footlocker in Times Square New York City! That is the pits! The staff there got angry at me for allowing his co-worker make a sale to me. He was pissed that he missed out on the sale commission and literally got argry towards me!

  17. #17
    Brushlicker crystella333's Avatar
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    I have to speak up on the good side of the GW staff I have met and known over the last 7 years. The GW's in Manchester, Chester and also the Bury store now its open, have always been really relaxed and friendly places. They don't jump on me even tho I'm female and they are always happy to talk about tweeking army lists/conversi0ons/what I'm working on. I'm treated like a normal person and even more so cos they are able to understand what makes their customers tick
    And no, the boobies don't make that much of a difference

  18. #18

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    I sent my wife in to get me some paint (thats about all she knows about the hobby). She came home and told me they were so pushy and wouldnt leave her be. I had strong words for some twat that day!

  19. #19

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    Maybe I'm on the extreme of the bell curve. I've been in four total GW stores. The best I had the pleasure of going to was in St. Albans, but that was some nine years ago? Anyways, I'm never bothered by staff. Other game stores I've had issue with, but when I sat back and thought about it GW stores have never been bad. One or two initial questions and the staff let me browse at my leisure. Maybe I smell like dead cat?
    Nosus decipio - We Cheat

  20. #20

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    Back a few years, probly about 12 actually, wow so long, when my local GW staff we're pretty chilled and cool, they had ways of dealing with smelly people, bit of tape and you got yourself twin linked airfresheners, no odour could escape!

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