Support Help - Online Purchase never received.
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Thread: Support Help - Online Purchase never received.

  1. #1

    Default Support Help - Online Purchase never received.

    I bought a painting guide for U$10 and never received it, wrote a couple of emails but no reply was given, didn't know where else to address this issue, here's the full mail and the only one reply from CMON.

    Over a month now.

    REQUEST #26255 ULTIMATE PAINTING GUIDE


    • sh0a May 28, 2015 10:51Hi, i just bought the 400 pages painting guide through paypal :
      PayPal logo 28 May 2015 08:34:15 PDT
      Transaction ID: XX
      Hello Joaquin Canteros,
      You sent a payment of $9,95 USD to CMON Inc
      (support@cmon.com)
      It may take a few moments for this transaction to appear in your account.
      Merchant
      CMON Inc
      support@cmon.com
      404-975-0975 Instructions to merchant
      You haven't entered any instructions.
      Shipping address
      XXXXX
      Shipping details
      The seller hasn’t provided any shipping details yet.
      Description Unit price Qty Amount
      Ultimate Miniature Painting Guide
      Item# id5 $9,95 USD 1 $9,95 USD
      Subtotal $9,95 USD
      Total $9,95 USD
      Payment $9,95 USD
      Charge will appear on your credit card statement as "PAYPAL *CMON INC"
      Payment sent to support@cmon.com
      But i got an error when returning to the cmon site and i never got to download the ebook, what can i do?
      thanks.
      JC




    • Brandy Root June 02, 2015 15:25Hello,
      Thank you for contacting us. I have emailed you your guide.
      Thank you for your support




    • sh0a June 03, 2015 10:25Hello Brandy, thanks for your reply, i didn’t receive the email, did you send it to this one?, maybe the file is a bit heavy, this email won’t let thru any email over 8mb, can you resend it to joacouk@gmail.com?
      Thanks a lot.
      JC
      De: "Brandy Root (CoolMiniOrNot)" <support@cmon.com>
      Responder a: CoolMiniOrNot <support@cmon.com>
      Fecha: martes, 2 de junio de 2015, 15:25
      Para: Joaquin Canteros <jcanteros@dcmedios.com>
      Asunto: [CoolMiniOrNot] Re: ultimate painting guide




    • sh0a June 16, 2015 12:44Hello, still i didn’t receive my guide… can you please resend to my gmail?, as i said, it might be too heavy for this email.
      Over 2 weeks since i purchased, thanks.
      De: Joaquin Canteros <jcanteros@dcmedios.com>
      Fecha: miércoles, 3 de junio de 2015, 10:23
      Para: CoolMiniOrNot <support@cmon.com>
      Asunto: Re: [CoolMiniOrNot] Re: ultimate painting guide
      Hello Brandy, thanks for your reply, i didn’t receive the email, did you send it to this one?, maybe the file is a bit heavy, this email won’t let thru any email over 8mb, can you resend it to joacouk@gmail.com?
      Thanks a lot.
      JC
      De: "Brandy Root (CoolMiniOrNot)" <support@cmon.com>
      Responder a: CoolMiniOrNot <support@cmon.com>
      Fecha: martes, 2 de junio de 2015, 15:25
      Para: Joaquin Canteros <jcanteros@dcmedios.com>
      Asunto: [CoolMiniOrNot] Re: ultimate painting guide




    • sh0a July 07, 2015 17:36Hello, still haven’t received the guide…
      De: Joaquin Canteros <jcanteros@dcmedios.com>
      Fecha: miércoles, 3 de junio de 2015, 10:23
      Para: CoolMiniOrNot <support@cmon.com>
      Asunto: Re: [CoolMiniOrNot] Re: ultimate painting guide
      Hello Brandy, thanks for your reply, i didn’t receive the email, did you send it to this one?, maybe the file is a bit heavy, this email won’t let thru any email over 8mb, can you resend it to joacouk@gmail.com?
      Thanks a lot.
      JC
      De: "Brandy Root (CoolMiniOrNot)" <support@cmon.com>
      Responder a: CoolMiniOrNot <support@cmon.com>
      Fecha: martes, 2 de junio de 2015, 15:25
      Para: Joaquin Canteros <jcanteros@dcmedios.com>
      Asunto: [CoolMiniOrNot] Re: ultimate painting guide



  2. #2

  3. #3

    Default

    Thank you. I am glad the other emails worked better. I hope you have a wonderful weekend.

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