Hasslefree WARNING
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Thread: Hasslefree WARNING

  1. #1

    Default Hasslefree WARNING

    Hey everyone, newbie here,

    I just want to warn everyone to avoid doing business with "Hasslefree" Miniatures, because they are anything but hassle-free. I have place multiple large orders with them over the past few years, and the delay for each one has been longer than the last. Most recently, I placed an order for over $200 worth of minis in NOVEMBER OF 2018 (yes, you read that right, almost a year ago!) and still haven't received my order, or a refund. And the owner/operator of this fraud scheme has stopped answering emails.

    I hate to have to say this, because they did make some nice stuff, but DO NOT ORDER FROM THESE PEOPLE.

  2. #2

    Default

    Sadly I think that a similar occurrence has happened to me. :-( Quick autoresponse to my order made on 8/15, rapid taking of payment via PayPal but then silence to my inquiry to the three email addresses Hassefree has. Now I’ll have to chase my refund via PayPal :-( Thankfully there are other mini providers available. Just had my heart set on the two I ordered.

  3. #3
    Brushlicker gohkm's Avatar
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    Default

    They've had significant problems. Stalk them on Facebook - Sally is pretty active and responds there.
    Models completed in 2016 so far: 16
    Models in WIP: 22

    tp://www.coolminiornot.com/artist/gohkm

  4. #4

    Default

    Thank you for the suggestion. Unfortunately (or fortunately depending which side of the issue you’re on) I do not have a Facebook account since that they apparently have not been able to deal with their privacy issues for years. I’ll just deal with PayPal and their resolution process. But I do greatly appreciate your suggestion. That’s what I like about this website/forum - readily available help! :-)

  5. #5
    Brushlicker gohkm's Avatar
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    Sep 2002
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    Well, give me your order number and email address, and I'll ping Sally about your case.
    Models completed in 2016 so far: 16
    Models in WIP: 22

    tp://www.coolminiornot.com/artist/gohkm

  6. #6

    Default

    Thank you!! Sent it to you via PM! - R

  7. #7
    Brushlicker gohkm's Avatar
    Join Date
    Sep 2002
    Location
    Singapore / Australia
    Posts
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    Default

    Sally says that they got a communique from you yesterday and your issue has been resolved. I guess that means the only thing left is to wait for your loot .
    Models completed in 2016 so far: 16
    Models in WIP: 22

    tp://www.coolminiornot.com/artist/gohkm

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