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just curious, I\'ve ordered several figurines onlne and only received two. I\'ve reached out to Coolmini/newwave and they never replied back. Is this normal for this company not to get back to its clients they seem very unorganized Please advise

I have a question for all. I purchased several figurines online through Cool Mini/NewWave Games. I never received my full order and they never emailed me back after I reached out to them several times. Seems like a cool company, but it this normal to be unorganized and sketchy Seems like they...