Customer Service

Please note, all models sold by us are unpainted and unassembled unless otherwise stated.

Shipping & Delivery: Please see this page: http://www.coolminiornot.com/shop/shipping
Privacy & Security: We do not share your information with anyone else, and we do not store your credit card information.
Returns & Replacements: We accept returns only in the event of a defective product, please go to https://support.cmon.com and click on “Submit a Request” with your Order number to arrange a return within 14 days of receipt of your product. We may ship you a replacement unit, or offer a refund or store credit at our option.
Ordering: We accept orders through our online cart only at this time.
Payment, Pricing & Promotions: We accept payment via Paypal or credit cards via Authorize.net.
Viewing Orders: Please login and view My Account at the top right of the screen to view your current order status.
Updating Account Information: Please login and view My Account at the top right of the screen and follow the onscreen instructions to update your account information.
International Customs - Please Note:: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are your responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.