Just for clearification, we are doing everything to get our subscription service working. ($30 first month - $5.00 additional months). But becuase of compatability issues with our service providers it is going to take some time. Once it is up and running we will send a link to everyone who has purchased the first tutorial ($30). That will allow them to skip the first lump-sum payment and only be charged the reoccuring monthly fee.
Originally posted by mattrock
As a matter of good business practice I think it would be appropriate to grandfather the originally quoted price to those that chose to take advantage of the offer at that time. It only makes sense from a service standpoint and it\'s also appropriate to reward those who took the plunge with the company before the bugs were ironed out.
This may be what you are doing (I didn\'t fully understand the information in your last post) but if not, as a business person myself, it seems only fair.
I haven\'t taken advantage of the program yet but I\'m intrigued. I\'ve been watching to see how things go in the launch period (as I\'m sure many other have as well) and my decision on whether to become a subscriber or not will heavily depend on how complications like these are handled by the company. If others are like me (and I believe they probably are) this may be a life or death decision for the company at this early stage in your development.
I think the new price is reasonable and assuming quality and service are up to the task, I\'ll have no problems joining up when the machine gets moving. But it\'s my opinion that you owe it to those who have already paid to honor their original agreement if only to compensate them for being patient through the bug fixes. Just some thoughts.
Originally posted by miniaturementor
We apologize for the small increase in cost for the subscription service. However, its implementation was cumbersome and required upgrading our service and back-end systems. The increase in price reflects this.
However, this is still the cheapest way to recieve our content. Remember that you are learning from some of the best painters in the world and we have many, many more signing up to train you. Since they earn royalties off every subscription, download or DVD - part of your payment goes to supporting them and this hobby.
For clarification - those who have purchased our previous products are eligible for a reduced subscription price of $20 for the first month and $8 per month after ward. Although people have paid $50.00 for the DVD - you must remember that it cost us money to outsource our DVD replication.
Originally posted by josgertz
Originally posted by miniaturementor
We apologize for the small increase in cost for the subscription service. However, its implementation was cumbersome and required upgrading our service and back-end systems. The increase in price reflects this.
However, this is still the cheapest way to recieve our content. Remember that you are learning from some of the best painters in the world and we have many, many more signing up to train you. Since they earn royalties off every subscription, download or DVD - part of your payment goes to supporting them and this hobby.
For clarification - those who have purchased our previous products are eligible for a reduced subscription price of $20 for the first month and $8 per month after ward. Although people have paid $50.00 for the DVD - you must remember that it cost us money to outsource our DVD replication.
I understand what you are saying but I paid $30 for the initial download. For future downloads I have to pay $20 + $8/month for the service.
Now if I hadn\'t purchased the first set and I wanted to join now I only have to pay $40 + $8/month. This is $10 cheaper than the cost for the people that have supported you for the last few months.
I have no problem with the cost of the product but what I do have a problem with the way it works out for the people that have already purchased the previous product and the different information given in emails over the last week.
RobberBaron - If they are like the previous videos than they are of good quality. I dont think they are HD but they look great on my PC at 1650x1080.
Originally posted by RobberBaron
Actually I wasnt asking about the resolution quality, i take it the prodiction quality is the same. I was more interested in the actual content and if its worth it for display quality painters.
But this does bring up a good point for subscribers, since they aren\'t downloading the actual videos, then they will be watching a streaming video online? I\'m sure the quality will be a lot lower if this is the case.
Originally posted by RobberBaron
Actually I wasnt asking about the resolution quality, i take it the prodiction quality is the same. I was more interested in the actual content and if its worth it for display quality painters.
Originally posted by skeeve
on a completely different note. Whatever happens do download? It is incredibly slow and freezes after it reaches about 70-75% for the first file... Is it just me or others have the same problem?