kathrynloch
New member
Recently, we had some posts of customers trying to contact CMON for customer support and they were understandably frustrated. There have been plenty of times that we've seen customers wander into the forums looking for help and information. But we rarely see the other side of the coin and even more rarely find out if a situation was resolved. So I decided its time to give some good news for a change!
Chern and Borg, you guys need to give Travis a HUGE atta-boy and a raise because of his outstanding customer service. He noticed a some specific information when I made my last order and went out of his way to be proactive. He tracked me down through Facebook and initiated contact on his own in order to give me assistance that just made my life a heck of a lot easier. That is what I call outstanding customer service!
I've worked in customer service focused businesses for years and I must say it is extremely rare to have someone go above and beyond the call of duty and be that proactive. It's even more rare when a customer gives feedback on that outstanding service. More often than not, no news is good news - or no complaints mean happy customers. So it makes it that much nicer not only when customers get great service but the company get's positive feedback too.
I am seriously impressed and a very happy customer. I definitely look forward to doing more business with CMON in the future!
So thank you to Travis! Thanks also to Chern and Borg - you've got one heck of an employee and a great company!
Chern and Borg, you guys need to give Travis a HUGE atta-boy and a raise because of his outstanding customer service. He noticed a some specific information when I made my last order and went out of his way to be proactive. He tracked me down through Facebook and initiated contact on his own in order to give me assistance that just made my life a heck of a lot easier. That is what I call outstanding customer service!
I've worked in customer service focused businesses for years and I must say it is extremely rare to have someone go above and beyond the call of duty and be that proactive. It's even more rare when a customer gives feedback on that outstanding service. More often than not, no news is good news - or no complaints mean happy customers. So it makes it that much nicer not only when customers get great service but the company get's positive feedback too.
I am seriously impressed and a very happy customer. I definitely look forward to doing more business with CMON in the future!
So thank you to Travis! Thanks also to Chern and Borg - you've got one heck of an employee and a great company!
