CMON Responses?

[DeathWarden]

Does anyone ever actually get a response when they submit a question via the "Contact Us" form? I've sent in several and never heard back.

 

[BloodFather of Kharnath]

Hmmm no responses here either, I suppose

 

[oistene]

Try support instead, that usually works.

 

[MrJim]

Contacted them a couple weeks ago and got a reply within a day.

 

[griffongames]

Nope.

Once had a site account related issue. No response.
Once had a store purchase related issue. No response.

 

[BloodFather of Kharnath]

If this is true I will avoid spending in the CMoN store. It sounds like experiences may vary.

 

[MAXXxxx]

yep, looks like they vary.
- I had once or twice problems with the downloadable content. Both reply and fix for it was done in 24 hours.
- and I had once an inquiry about RK, response was fast (in a day), but answer pissed me off (was basically told to have fun with SPM support).


as for responses now: afaik they are doing maintenance of the shop, so admin side of support might be down too in the next few days.

 

[DeathWarden]

Responses have started rolling in, perhaps someone got back from vacation or something.

 

[oistene]

I noticed that there was a new name from customer service. Might have been a change of personell...