Contacting Kabuki Models

[gohkm]

Hi,

Does anybody know the telephone number of Kabuki Models? It's not listed on their website. I've repeatedly sent them e-mail, but have not received a response in 4 weeks. This is decidedly turning me off ever purchasing things from them again.

Cheers!

 

[Wyrmypops]

Tried facebook? https://www.facebook.com/pages/Kabuki-Models/307760941364?fref=ts

 

[Tarreknoire]

I ordered 2 figures last year from Kabuki Models (KM) - they have never arrived - I spoke to them via email a few times trying to get confirmation of postage - proof of posting etc.. I even tried to claim via Royal mail but was advised only the company in the country of origin can claim via their respective mail system - I advised KM of this - and then was placed into the dark.. the figures have never arrived and the tone of the last few emails was terrible - I was so disappointed with the service I will never buy from them again. best of luck Gohkm...

 

[gohkm]

Good call on Facebook, Wyrmpops. They responded after a while - I have to admit the initial contact was a bit snooty, but I'm willing to take it that English isn't their first language, and the right tone and words are hard to get across with a translator.

Sorry to hear about your troubles, Terreknoire. I've spoken with their customer service rep, Matteo, and he seems like a decent enough chap - pleasant, effusive, full of apologies. We'll see if the company delivers, but this is only the 2nd time I've ordered from Kabuki, so there's plenty of scope for things to go either way.