SaxonAngel
nada
Two words of advice....
Phone Them!
:innocent:
Phone Them!
:innocent:
Customer Service - Games Workshop stylee...
- Thread starter finn17
- Start date
Thanks for the advice...\'Group Hug\'....
What a wonderfully supportive bunch you all are
Advice accepted and agreed. I should phone/write to the boss etc.
Only trouble is..I am in the process of buying a house, so I am trying to sort out: estate agents/vendors/surveyors/mortgage purveyors/house insurance/life insurance/building insurance/critical illness insurance/mortgage repayment insurance/furniture storage/removal firm/expense claim from my employer etc. etc.
I could really do with GW just doing what it \'says on their tin\' without all this additional hassle.
I will just wait and see.
What a wonderfully supportive bunch you all are
Advice accepted and agreed. I should phone/write to the boss etc.
Only trouble is..I am in the process of buying a house, so I am trying to sort out: estate agents/vendors/surveyors/mortgage purveyors/house insurance/life insurance/building insurance/critical illness insurance/mortgage repayment insurance/furniture storage/removal firm/expense claim from my employer etc. etc.
I could really do with GW just doing what it \'says on their tin\' without all this additional hassle.
I will just wait and see.
DennisMech
New member
I\'m glad the American mail order service isn\'t like that...
Everytime I\'ve ordered anything from them, it\'s been on time, reliable, and more often then not comes with free extra stuff! Heck, now I can even track the orders on the UPS site!
Everytime I\'ve ordered anything from them, it\'s been on time, reliable, and more often then not comes with free extra stuff! Heck, now I can even track the orders on the UPS site!
SaxonAngel
nada
The Canadian GW mail order is erratic at best. They\'ll give you the wrong parts twice before actually delivering the proper order. Not bad if you are a bitz hound like me.
This applies to both mail order and the bitz orders through the stores. And it has always been this way.
It\'s in the Warhammer fantasy rules that Trolls can suffer from stupidity at times. Maybe it applies to the mail-order trollz as well.
:innocent:
SaxonAngel
nada
I have just put in an order for 1 Liber Chaotica : Tzeentch. The website said they had 59 left. The confirmation is in my email and it says it is processing.
I hope it works!
P.S. Thanks Finn for the reminder. I didn\'t want to miss out on the last book.
:innocent:
I hope it works!
P.S. Thanks Finn for the reminder. I didn\'t want to miss out on the last book.
:innocent:
Finn take care !
Your correspondence seems completely surreal, so could it possibly be that...
...CANDID CAMERA has at last discovered the internet?
Just imagine Your Emails being broadcasted somewhere and mindless people are laughing their heads off on that poor jerk who keeps writing and writing on his hoax purchase.
Sorry, maybe I\'m just paranoid again. Must stop watching X-Files.
Your correspondence seems completely surreal, so could it possibly be that...
...CANDID CAMERA has at last discovered the internet?
Just imagine Your Emails being broadcasted somewhere and mindless people are laughing their heads off on that poor jerk who keeps writing and writing on his hoax purchase.
Sorry, maybe I\'m just paranoid again. Must stop watching X-Files.
SaxonAngel
nada
Oi
I dunno. I AM SO CONFUSED!!!!! :duh:
It\'s an email that says the order is processing. No thank you though (don\'t they appreciate my business?). It says the order and confirmation number.
Must...have...coffee.... NOW!!!...
*wanders off mumbling incoherently*
I dunno. I AM SO CONFUSED!!!!! :duh:
It\'s an email that says the order is processing. No thank you though (don\'t they appreciate my business?). It says the order and confirmation number.
Must...have...coffee.... NOW!!!...
*wanders off mumbling incoherently*
The saga continues
Perhaps i am getting somewhere because I just received this:
Hi there
I am very sorry for any confusion or inconvenience by all of this can you please send me the full email that you received including the signature of the person who sent you this. At this time of day I am unable to find out more details as the Black Library offices are now closed however tomorrow I will look into this and resolve this as quickly as possible. Please reply to my direct email address.
Best regards
That looked promising so I replied with full details within minutes.
Ten seconds later I got this:
Hi there steve
Unfortunately this the link you have provided is not loading on our system.
In addition this email did not come through with any of the back history. Due to the large number of Hobby Specialists who work in the office (36 and rising) it is highly unlikely that the same specialist will answer the mail several times in a row.
A simple way in which this can be resolved is if you want to pass us your telephone number and we can call you to sort what ever the issue is out.
Cheers, hear from you soon,
I emailed them back straight away with my \'phone number so we shall see...
I will keep you informed
Helga: Yes, it has occurred to me
Angela: I received order numbers as well, but they weren\'t in a seperate email
Perhaps i am getting somewhere because I just received this:
Hi there
I am very sorry for any confusion or inconvenience by all of this can you please send me the full email that you received including the signature of the person who sent you this. At this time of day I am unable to find out more details as the Black Library offices are now closed however tomorrow I will look into this and resolve this as quickly as possible. Please reply to my direct email address.
Best regards
That looked promising so I replied with full details within minutes.
Ten seconds later I got this:
Hi there steve
Unfortunately this the link you have provided is not loading on our system.
In addition this email did not come through with any of the back history. Due to the large number of Hobby Specialists who work in the office (36 and rising) it is highly unlikely that the same specialist will answer the mail several times in a row.
A simple way in which this can be resolved is if you want to pass us your telephone number and we can call you to sort what ever the issue is out.
Cheers, hear from you soon,
I emailed them back straight away with my \'phone number so we shall see...
I will keep you informed
Helga: Yes, it has occurred to me
Angela: I received order numbers as well, but they weren\'t in a seperate email
GW orders
I ordered my copy just after the email came through & there were about 250 left. I received an email titled \'Your Order with Black Library\' & contained description, price, ref. no. & an order no. it has not arrived yet. But thought you might like to know what was sent back in response to my order.
Regards,
Neil
I ordered my copy just after the email came through & there were about 250 left. I received an email titled \'Your Order with Black Library\' & contained description, price, ref. no. & an order no. it has not arrived yet. But thought you might like to know what was sent back in response to my order.
Regards,
Neil
tooshy
Active member
Service with a smile....
Well the last time I ordered from GW online was Christmas (ok Tuubje - I\'ll send the models through soon I promise)
I received the order, but when I checked the bill it was for the wrong amount. I had several emails going back and forth with me ranting and frothing at the mouth, when finally the GW guy said \"Well, according to our paperwork, GW Customer services have been charged for your whole order - so I wouldn\'t worry about it..\" That certainly took the wind out of my sails
The result was Tuubje and I got our whole order for free & when I spotted that a part was missing, I got that for free too!
Hope things work out for you Finn!
Well the last time I ordered from GW online was Christmas (ok Tuubje - I\'ll send the models through soon I promise)
I received the order, but when I checked the bill it was for the wrong amount. I had several emails going back and forth with me ranting and frothing at the mouth, when finally the GW guy said \"Well, according to our paperwork, GW Customer services have been charged for your whole order - so I wouldn\'t worry about it..\" That certainly took the wind out of my sails
The result was Tuubje and I got our whole order for free & when I spotted that a part was missing, I got that for free too!
Hope things work out for you Finn!
Flashman14
Member
Good Grief!
Last time we talked about GW mail order I thought we concluded that in all likelihood they would double ship you your order at no extra cost and/or add additional (and free) merchandise along with it ... lol
Here I thought everyone was raking in the profits! ... :flip:
Last time we talked about GW mail order I thought we concluded that in all likelihood they would double ship you your order at no extra cost and/or add additional (and free) merchandise along with it ... lol
Here I thought everyone was raking in the profits! ... :flip:
Thanks...
To be fair though, they did telephone me last night and I spoke to a very nice guy who promised to try and sort things out for me. Here\'s hoping!
I am even more hacked off now though, because despite registering my interest, I never got an email telling me they were available and discovered this by accident. I haven\'t received confirmation emails for either of my two orders either...
To be fair though, they did telephone me last night and I spoke to a very nice guy who promised to try and sort things out for me. Here\'s hoping!
Thanks Dedwrekka!
Don\'t go telling too many people I\'m nice though. Bad for (demonic) business
I have just had a very nice \'phone call from a helpful chap at GW who tells me he has sorted everything out, my books are on their way and he has stuck the person who sent me the first email in a pain amplifier
Don\'t go telling too many people I\'m nice though. Bad for (demonic) business
I have just had a very nice \'phone call from a helpful chap at GW who tells me he has sorted everything out, my books are on their way and he has stuck the person who sent me the first email in a pain amplifier
