The problem with GW [and i mean the old email response stuff] was that for every genuine enquirey, you had about 50 emails about nothing, rubbish or questions you could answer for yourself if you dedicated but a moment\'s thought. Phone traffick that could be dealt with by 4 people had to be increased to 12 to deal with the emails.... because as representatives of GW you couldn\'t say to someone that they were an idiot, you had to take the time to give a full and detailed response.
Now whenever i visited the forums, it seemed like they had about 8 staff babysitting a bunch of oxygen thieves and anyone who actually had anything interesting to say was drowned out by the crowd. Easier to have private forums where people can moderate with prejudice without it being an official thing. That\'s my thinking anyway :twisted: