I think I am gonna scream

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tabithatan

New member
I know this probably doesnt have anything to do with mini painting, wargaming or nuthin.... but I just gotta release some steam otherwise I\'ll go bonkers.

here\'s the thing.....
I work with people who make electronic games for a living... not mario or soul reaver or anything cool like that.... I mostly do educational kiddie games....

sooooo.... we are making a musical game thing... and we hire a consultant who is an expert in the field of music education... we got all the games confirmed... and then..... the client keeps poking his head in making 180 degree changes which defy all the laws of .... what makes a good product.

So I kinda got mad and said..... \"so why on earth did we get a consultant in the field for eh?\"

our client neither plays an instrument, nor sings, nor reads music.....

Im kinda going :p at this moment cos we keep going around in circles.
 
gohkm

gohkm

Active member
Tabitha, didn\'t you know that consultants are only there to CON and inSULT their clients?

I ought to know, I\'m one of them :).

Still gotta arrange lunch with you some time ....
 
Dragonsreach

Dragonsreach

Super Moderator
Staff member
tabithatan:
Welcome to the world of IT project management!
Please remember:-
Rule No 1: The customer is always right!
Rule No 2: Even when the customer is an idiot Rule No 1 applies.

Now go home and pick up paintbrush and find harmony in the truth that is Miniature Painting.

Ah Zen moment over!

Cos it\'s either that or become a clock tower sniper! (Hang on... why did that bring Tooshy to mind?) :D
 
M

mule

old and stubborn
Originally posted by gohkm
Tabitha, didn\'t you know that consultants are only there to CON and inSULT their clients?

I ought to know, I\'m one of them :).

Still gotta arrange lunch with you some time ....
Click to expand...

WOW, over 18months before your first post, I think you\'ve redefined the word LURKER...
I\'d welcome you, but you\'ve been here longer than me;)
 
T

Tuubje

New member
Originally posted by Dragonsreach
Rule No 1: The customer is always right!
Rule No 2: Even when the customer is an idiot Rule No 1 applies.
Click to expand...

Alas that is also true in being a game- and hobby store - owner :)
 
Dragonsreach

Dragonsreach

Super Moderator
Staff member
Originally posted by Tuubje
Originally posted by Dragonsreach
Rule No 1: The customer is always right!
Rule No 2: Even when the customer is an idiot Rule No 1 applies.
Click to expand...

Alas that is also true in being a game- and hobby store - owner :)
Click to expand...
It also applies when you replace the word customer with the \"W\" word......;)
 
T

tabithatan

New member
Originally posted by gohkm
Tabitha, didn\'t you know that consultants are only there to CON and inSULT their clients?

I ought to know, I\'m one of them :).

Still gotta arrange lunch with you some time ....
Click to expand...

ha ha... thats one way to look at it......
whoa mule is rite.. you have been here a pretty long time.....

no prob about lunch mannnn take ur time :)
 
T

tabithatan

New member
Originally posted by Dragonsreach
tabithatan:
Welcome to the world of IT project management!
Please remember:-
Rule No 1: The customer is always right!
Rule No 2: Even when the customer is an idiot Rule No 1 applies.

Now go home and pick up paintbrush and find harmony in the truth that is Miniature Painting.

Ah Zen moment over!

Cos it\'s either that or become a clock tower sniper! (Hang on... why did that bring Tooshy to mind?) :D
Click to expand...

you know, it used to be pretty simple managing an IT project..... but it keeps getting more complex the older I grow... dunno why is that.... I thought with age one kinda gets better at doing stuff...:p

at one point I did contemplate dropping everything and becoming a criminal mastermind....... clock tower sniping is kinda zen-ish in some odd way, but it dun pay the bills and one is more likely to get sniped down than snipe.....:p
 
T

tabithatan

New member
Originally posted by Tuubje

Alas that is also true in being a game- and hobby store - owner :)
Click to expand...

alas... the patience needed being in retail.... :p You get screaming kids, screaming adults and well..... screaming parents depending on what you are retailing......
 
airhead

airhead

Coffin Dodger / Keymaster
Originally posted by gohkm
Tabitha, didn\'t you know that consultants are only there to CON and inSULT their clients?
I ought to know, I\'m one of them :).
Click to expand...
Me too, but you spelled it wrong - it is conSLUTant. We will tell you what you want to hear for the right $$$.

After a day of stroking clients\' egos and kissing butts, I go home physically ill some days. :~(

Thank God for minis and paint.
 
Dragonsreach

Dragonsreach

Super Moderator
Staff member
Airhead:
After a day of stroking clients\' egos and kissing butts, I go home physically ill some days.
Click to expand...
Yep Add to that trying not to slap the User sensible. (No good trying to slap them silly..Already there!)
Classic case from about 09:30 this morning:-
User:\"I\'ve forgot my password\"
Me \" Ok when did you change it?\"
User \"This morning\"
:mad:
 
Sand Rat

Sand Rat

New member
Well, as long as we are sharing work horror stories here are my two favorites:

1. Customer calls looking for support on their phone - when informed that the item is actually supported by their phone service provider, the response is \"who is that?\" 5 to 10 calls a day of people who send money to someone to get a service who they cannot name.

2. Customers who cannot take no for an aswer and feel that if they reprase the question about 20 different ways they will get a different answer - most of the 100 + calls I take a day.

Ah, the joys of a high tech carrier - Makes me want to be a Luddite somedays
 
M

Mosch

Active member
Ah, stupid people... when I was still working in costumer service, there was this really intelligent guy who called because we sent him a letter that payment was overdue. Turns out we were wrong and I refunded the fee. Then, in a completely serious voice, he demanded 16,87 € for psychological stress we have caused him with this letter. He could not concentrate on work the whole day and battered his wife in affect, or so he told me. This was the only customer ever that I have lughed at.

Another one called and asked if we would take over the repair cost of a 16 year old whirlpool. That thing stood, unassembled and unused, but out of the package, in his leaking garage for over a dozen years, and miraculously began to rust. Another one of life`s great moments.

OK, one more before I stop. I was asked by an american soldier who is stationed in Germany at the moment of the call if we could send a gift packet to his friends who were currently part of a task force in Afghanistan. He could not understand why we would not want to send it.

I could go on like this..... I wish I couldn\'t, but I could ;)
 
E

Evil Dave

New member
Originally posted by Mosch

OK, one more before I stop. I was asked by an american soldier who is stationed in Germany at the moment of the call if we could send a gift packet to his friends who were currently part of a task force in Afghanistan. He could not understand why we would not want to send it.
Click to expand...

Why not? All mail is delivered to an aircraft carrier, then distributed by the military. You would have been in no danger nor would any mail carrier.
 
M

Mosch

Active member
Sorry, but I am used to the fact that people know that Hermes only delivers in Germany and does so by truck, and DEFINITELY does not deliver to Afghanistan in 24 hours ;)
 
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