Is the Cool Mini Store turning into New Wave

I am curious if the Online store is turning into New Wave. I have heard from many a people who have tried to contact them reguarding orders and got no response. Items are not showing up.

I know twice now I have E-mailed them about an order I wanted to place and got no response. I remember when I use to order many years ago from the store and got great service, but now not so much.
 

Ritual

New member
Did you email them through the web interface on the web store site or did you mail them directly from your email client? I tried contacting them through the web interface a while back and got no answer. Then I emailed them directly from my client and got an answer the same day.
 

Avelorn

Sven Jonsson
@Anders: Ditto. I ordered some while back and when I got the package some articles were wrong. I got an e-mail reply the same day and everything was dealt with smoothly by Borg.
 

eastman

New member
I\'ve replied thru the store, sent emails and PMs.

It was a preorder in November for an item that was released in early December. It\'s April now and I\'m STILL WAITING!

:cussing:
 

borg

Administrator
First, I want to apologise. I had to leave on a family emergency for over 2 weeks out of the country. I should have posted or let the mods know about this, but it was rather sudden and I had to leave in a hurry. I finally returned last week, been catching up on emails since then. Obviously, when I was gone, orders were piling up a bit, which I cleared up as soon as I got back. But what further compounded the problem was the fact that the live inventory system on the CMON shop has been acting up, sometimes subtracting inventory when they are sold and sometimes not, so there are many popular items that we over sold when I was gone, creating back orders, which should never happen under this shopping cart. We are in the process of fixing this as we speak. However, many of our lines are from one man operation or overseas, restock can take a little time to get to us. I have sent out emails to what I believe is all the people that are affected and asking them if they would wish to wait or get a refund.

I know everyone is anxious to get their products and I too am doing my best to get this situation resolved. Rest assured that all the orders will be taken cared of. We are the only web store that I know of that has a live inventory, so that you know what we have in stock before you buy. But when they safeguard is broken, there is nothing we can do, but deal with the problem and get it fixed. There is no trickery here, just me being away unannounced and one of the features of the shopping cart being broken. Everything will be back to normally soon.

If you still have any problems with your orders, please do me a favor and email shop at coolminiornot.com and I will address them personally.
 

borg

Administrator
@eastman

Still not sure what happened with your order. I thought I took care of it, obviously I did not if you say you don\'t have it. I have dispatched a package to you just now, should get to you in a few days. Sorry about the unacceptable delay. I have added a few goodies in there for your troubles, let me know when you get the pacakge.

@ beowulfthehunter

I do not see an email from you in my in box. Did you want to place an order or already placed one and wanted a status?
 

eastman

New member
Originally posted by borg
@eastman

Still not sure what happened with your order. I thought I took care of it, obviously I did not if you say you don\'t have it. I have dispatched a package to you just now, should get to you in a few days. Sorry about the unacceptable delay. I have added a few goodies in there for your troubles, let me know when you get the pacakge.

@ beowulfthehunter

I do not see an email from you in my in box. Did you want to place an order or already placed one and wanted a status?

Thanks for the update. I\'ll let you know when it gets here.
 

eastman

New member
Originally posted by borg
@eastman

Still not sure what happened with your order. I thought I took care of it, obviously I did not if you say you don\'t have it. I have dispatched a package to you just now, should get to you in a few days. Sorry about the unacceptable delay. I have added a few goodies in there for your troubles, let me know when you get the pacakge.

It arrived today.

Thanks
 
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