Oracle games problem

[Rev]

I found \'oracle games\' (is a uk online retailer) before christmas last year when searching for discount GW sellers.

here is the website: http://www.oraclegames.co.uk/catalog/

Having placed a large £200 order and recieved it last year i decided to buy again last month, only placing a £20 order this time.

A month later and i\'ve not received my order, i\'ve emailed and phoned but no luck - he just keeps fobbing me off.

this post isnt just to moan, its purpose is:

1) to see if any of you are having problems with them and

2) to \'warn\' you to consider other retailers first..



rev

 

[james sequeira]

I used them to supply warmachine to me and some other players

first order we had to wait about 4-5 weeks only 1 or 2 pieces missing.

The second order was £200. It took 4 months to arrive they sent only half the order and no invoice is sight so I cannont see exactly what they have charged me for.
So I contact them I get yes were on it everytime. I eventually got fed up of been lied to so I said please refund me for what you have not sent, ok he said.

7 weeks later no refund.

They are hard to gte hold of anyway only answer the phone not emails alot of the time getting answer machine. Now its total silence and they havnt placed an order with their supplier for 4 months.

 

[Rev]

Originally posted by james sequeira



Now its total silence and they havnt placed an order with their supplier for 4 months.

how u know james?

 

[james sequeira]

i did some digging around

 

[Rev]

you uber detective type!

is there anything i can do as a consumer to force a refund - any one got any experience of this?

whats the protocol?

 

[james sequeira]

how did you pay?

i used my mums credit card so she just needs to pop into the local branch and see what to do now.

 

[DrEvilmonki]

Originally posted by Rev
you uber detective type!

is there anything i can do as a consumer to force a refund - any one got any experience of this?

whats the protocol?

If you used a credit card contact their service department (the credit cards that is). You should be able to get a refund and they can call the coppers.

 

[Beelzebrush]

They sound like a classy outfit lol

Best thing is to do as DEM suggested... assuming you payed by card.

 

[raathistle]

That alsoi assumes you are within the time limit for making a claim. 4 months later your CC company are going to laugh at you.

 

[Rev]

yeh i paid by CCm and it was a month ago.

I\'ll get in touch see what they say.

 

[Rev]

just did a bit of checking and ACTUALLY i paid via protx.

according to them they dont take money until the order is fulfilled, and i just checked my account and they havent debited me for the order - so i havent actually paid him anything.

however, i\'ve contacted protx to ask if they will cancel the payment in case he decides he wants my money!

rev

 

[james sequeira]

they took all my money and sent half the stuff.
if the time is 4 months for a claim i might be fooked.

 

[Beelzebrush]

Try it anyway James... I can\'t see why there should be a deadline to fraud.