I think that\'s what we need, a thread for shop reviews. Yes, I admit it, I am posting that one because currently I am pissed off 
Beutelsend - http://www.beutelsend.de
Beutelsend is the German distributor for Rackham minis. From my personal experience, they are a great bunch to deal with. I ordered one day and got the minis one day later - that speed has only been surpassed by Play Better, a video game shop (ordered at 1 AM and I have no idea how they did it but I got my order the very same afternoon by a private courier).
While they sent very quickly, it was somewhat of a pain to get a missing part (Deacon Tiberius was missing his head for a month), but in the end they sorted it out and sent me an emissasy of Acheron card as a gift. Nice, customers like free stuff
All in All, I can recommend Beutelsend.
ESLO - http://www.gelaendestuecke.de
I want to say something nice, and that would be that they answered my questions fast and that they were very friendly.
But we all kow there will be a \"however\" following....
HOWEVER, my order went really bad. ESLO grants 10% off of all orders that amount to more than 100€. I ordered for 127,95€. First it did not show up on the bill - it still was 127,95. After writing them about my problem they assured me that the final bill will be 10% lower. I thought nothing more of it and waited for my miniatures, which took their time to come... after two weeks I mailed them again asking about my order. I was told that they were waiting for some Fenryll miniatures - I understand that, but still, they could have told me voluntarily instead of waiting for a mail I was told that the order would be sent this monday and the Fenryll miniatures later, free of P&P of course. I thought that was OK. So I kept on waiting and today the courier rang. He wanted 129,95€ for my parcel.... with a control sheet that said 126,95€. I was not prepared to pay either one so I didn\'t accept the parcel and wrote to ESLO. They answered in less than ten minutes (I told you they were fast) and informed me that they have really made a mistake and the bill was wrong. \"We are only human too, we make mistakes as well\" - well yes you do That\'s exactly the reason why I didn\'t take the parcel for 129,95€.
In conclusion: I can\'t really recommend them. Sure, they\'re nice people, but that doesn\'t exactly help me with my order.
Beutelsend - http://www.beutelsend.de
Beutelsend is the German distributor for Rackham minis. From my personal experience, they are a great bunch to deal with. I ordered one day and got the minis one day later - that speed has only been surpassed by Play Better, a video game shop (ordered at 1 AM and I have no idea how they did it but I got my order the very same afternoon by a private courier).
While they sent very quickly, it was somewhat of a pain to get a missing part (Deacon Tiberius was missing his head for a month), but in the end they sorted it out and sent me an emissasy of Acheron card as a gift. Nice, customers like free stuff
All in All, I can recommend Beutelsend.
ESLO - http://www.gelaendestuecke.de
I want to say something nice, and that would be that they answered my questions fast and that they were very friendly.
But we all kow there will be a \"however\" following....
HOWEVER, my order went really bad. ESLO grants 10% off of all orders that amount to more than 100€. I ordered for 127,95€. First it did not show up on the bill - it still was 127,95. After writing them about my problem they assured me that the final bill will be 10% lower. I thought nothing more of it and waited for my miniatures, which took their time to come... after two weeks I mailed them again asking about my order. I was told that they were waiting for some Fenryll miniatures - I understand that, but still, they could have told me voluntarily instead of waiting for a mail
I was told that the order would be sent this monday and the Fenryll miniatures later, free of P&P of course. I thought that was OK. So I kept on waiting and today the courier rang. He wanted 129,95€ for my parcel.... with a control sheet that said 126,95€. I was not prepared to pay either one so I didn\'t accept the parcel and wrote to ESLO. They answered in less than ten minutes (I told you they were fast) and informed me that they have really made a mistake and the bill was wrong. \"We are only human too, we make mistakes as well\" - well yes you do That\'s exactly the reason why I didn\'t take the parcel for 129,95€.In conclusion: I can\'t really recommend them. Sure, they\'re nice people, but that doesn\'t exactly help me with my order.
