olliekickflip
New member
Hrmmmmm....basement action....lets turn on some music!
http://ca.youtube.com/watch?v=BS3m2vyaCpI
meg...<holds out hand>
http://ca.youtube.com/watch?v=BS3m2vyaCpI
meg...<holds out hand>
Tales from the Freak Bar..4
- Thread starter wiccanpony
- Start date
olliekickflip
New member
and since I will be seeing them tonight...one more.
http://ca.youtube.com/watch?v=lwfT0okfmEY
http://ca.youtube.com/watch?v=lwfT0okfmEY
fieldarchy
New member
It\'s not the prices that are the problem . . . They ruined my brand new floor 49 hours after I closed on the house (so that would make the destruction occuring on the 2nd of this month) and I\'m still not done resolving the issue. In fact it devolved so much last night that I ended up making a scene in the store here in Lewisville and I don\'t like making scenes in public.
fieldarchy
New member
oh at this point they are replacing the whole floor and they are replacing it with tile.
They have no choice in the matter as I see it. I will take it as high as I need to go and fight until I get what I want. I don\'t appreciate the way they handled me last night and patronized me for about an hour.
They have no choice in the matter as I see it. I will take it as high as I need to go and fight until I get what I want. I don\'t appreciate the way they handled me last night and patronized me for about an hour.
fieldarchy
New member
yup they\'ve been treating me that way since the first time I went in there.
they told me to get a third party contractor to give me a quote on the floor. Not an estimate. I didn\'t understand why and asked them if they could just send out one of their own installers. I got some BS answer about that. Said, fine I\'ll get a quote for you. Walked out and that was it. This was on Monday the 3rd.
I go back last night with a quote. The quote was for ceramic tile in the whole kitchen (I\'ve got a bigass kitchen too) because I couldn\'t find anyone who lays linoleum any more. I tried starting with peaceful negotiations and the manager told me I needed to come back and have a scheduled mediated session with the fridge installer guy because he\'s denying that he did anything wrong. I let them know that I wasn\'t even in the house for 49 hours when this rip occured, I had no furniture in there at all, just boxes and the damage is right in front of the fridge with a little trail of marks from the dolly.
Then they just kept patronizing me until a guy in flooring was called, called out the manager on telling me the wrong information and said we should have sent one of our guys out there to do an estimate. Then the manager had a problem with the quote because it didn\'t have measurements on it. I told him he only asked for a quote, not an estimate. Those are two different things (see I\'m not so dumb after all huh?!). He told me to basically bring in what it would cost to get my floor replaced and they would give me the money. Now he was renegging on that.
This continued until I finally had it with the manager and told him to send out an installer on Friday to measure my kitchen floor so we can proceed. Then once the manager walked away the flooring guy, Chuck, pulled me aside and told me to go to corporate because the manager is an idiot and doesn\'t know what the heck he is doing. So I called corporate, found out the manager I spoke with is not a STORE MANAGER. And the guy apologized and told me exactly what I needed to do to get this resolved if the store refuses to help me. But the complaint was typed up and sent to all Senior Store Managers at Lowe\'s in Lewisville and I will be receiving a call today. If I don\'t I need to call corporate back and escalate it and then the complaint will be sent to all Regional Managers and someone WILL help me.
So this will be resolved but after everything they\'ve put me through I\'m getting a brand new floor and I\'m getting the one I want.
I\'m exhausted of having to be so full of piss and vinegar in order to make anything with them happen. I\'m really on the brink of a nervous break down because of the stress that has occurred in my life in the last 45 days. I\'m really really frustrated!
they told me to get a third party contractor to give me a quote on the floor. Not an estimate. I didn\'t understand why and asked them if they could just send out one of their own installers. I got some BS answer about that. Said, fine I\'ll get a quote for you. Walked out and that was it. This was on Monday the 3rd.
I go back last night with a quote. The quote was for ceramic tile in the whole kitchen (I\'ve got a bigass kitchen too) because I couldn\'t find anyone who lays linoleum any more. I tried starting with peaceful negotiations and the manager told me I needed to come back and have a scheduled mediated session with the fridge installer guy because he\'s denying that he did anything wrong. I let them know that I wasn\'t even in the house for 49 hours when this rip occured, I had no furniture in there at all, just boxes and the damage is right in front of the fridge with a little trail of marks from the dolly.
Then they just kept patronizing me until a guy in flooring was called, called out the manager on telling me the wrong information and said we should have sent one of our guys out there to do an estimate. Then the manager had a problem with the quote because it didn\'t have measurements on it. I told him he only asked for a quote, not an estimate. Those are two different things (see I\'m not so dumb after all huh?!). He told me to basically bring in what it would cost to get my floor replaced and they would give me the money. Now he was renegging on that.
This continued until I finally had it with the manager and told him to send out an installer on Friday to measure my kitchen floor so we can proceed. Then once the manager walked away the flooring guy, Chuck, pulled me aside and told me to go to corporate because the manager is an idiot and doesn\'t know what the heck he is doing. So I called corporate, found out the manager I spoke with is not a STORE MANAGER. And the guy apologized and told me exactly what I needed to do to get this resolved if the store refuses to help me. But the complaint was typed up and sent to all Senior Store Managers at Lowe\'s in Lewisville and I will be receiving a call today. If I don\'t I need to call corporate back and escalate it and then the complaint will be sent to all Regional Managers and someone WILL help me.
So this will be resolved but after everything they\'ve put me through I\'m getting a brand new floor and I\'m getting the one I want.
I\'m exhausted of having to be so full of piss and vinegar in order to make anything with them happen. I\'m really on the brink of a nervous break down because of the stress that has occurred in my life in the last 45 days. I\'m really really frustrated!
fieldarchy
New member
soaking in a very large tub right now offers no comfort really. I\'ll be able to relax once this is all over.
fieldarchy
New member
thanks for the support there duck but I\'m not going to be positive until I get someone to agree to give me my new floor.
wiccanpony
Official Freak Bar Witch
:flip: oh new boat!! pictures!! pictures!!
wiccanpony
Official Freak Bar Witch
Sweet!! does she have a name?and what\'s on the dinner menu tonight :beer:
wiccanpony
Official Freak Bar Witch
or \"Go For Broke\"
lol
