Originally posted by nunu
@ Arma. I cant coment on your store but in my store (Croydon) the staff\'s first question is usally \"What army do you collect?\" opening conversation about the hobby. And I am no fool i know the goal is to sell you something but if i wanted to talk about playing, painting, modeling they usally listen to me waffle for hours. I think that is the sign of a good GW from a bad, a Games workshop has to be more than a shop to buy tin soldiers. It should be a comunity of hobbists and a place to have fun.
@Generulpoleaxe. I dont think the quality has dropped (it has problery got vastly better since i started 15 years ago) and the main debate over prices can be linked to increase in production costs and expensive distubtion though GW stores. If GW made massive profits year on year with share holders getting massive payouts I would be pissed. But we all know that there has been no dividends in the last 2 years and loss made last year.
investment in equipment wipes out a lot of profit as well

any company that wants longevity has to constantly examine their expenses and look at how they can stop wastage whilst maintaining productivity.
keeping as many stores open as gw does simply doesn\'t make good business sense.
they need to keep the key stores open that both bring in the most money, as well as keeping their presence within that area.
a lot of their stores are just taking money from each other within the uk, that is a huge mistake that is costing them dearly.
passing this cost onto their customers is proving to also be bad as their profits aren\'t improving and they are losing customers to other companies, which in turn also helps their competitors.
a lot of stores need to be closed and the company needs to get itself off the stock market.
they can then invest and grow at a controlled rate whilst serving the needs and wants off their customers, instead of their shareholders.
and as for staff asking you about what army you collect as soon as you walk in the door, they should great every customer in a curtios manner and then leave them be unless the customer looks as if they need help (i.e. they are searching through the racks in a particular section or they aproach a member of staff,) then the what army do you collect question can come in.
people don\'t want to feel like they are just their to be sold something, that aproach actualy loses a lot of potential customers.
being polite, as helpfull as needed by the customer and remembering customers and what they collect is far better for retaining customers.
(i have learned this through working in most areas within retail, from management through to the warehouse side of things)
edit, price increases due to oil and tin increase is understandable, but only to a certain point.
when a company doesn\'t look at restructuring to keep it profitable (and by that i don\'t mean just firing people and running a company on skeleton staff as that just does more long term damage) and readressing how it operates, then it is relying on brand loyalty to see it through.
and that will only last for so long, take a look at companies such as marks and spencers, they made the same mistakes gw are doing and eventualy they had to take drastic measures before they went under.
gw aren\'t in danger of going under, but they aren\'t improving their situation.