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#1 - a £10,000 server we are trialling from Dell
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Nice try Joseph!
Glad all is well with the new equipment!
Best regards
Jamie.
-----Original Message-----
From: Burge, J C [mailto:]
Sent: 14 February 2012 11:50
To: UK CCare REL PUB
Cc: Blair, Alan; Taylor1, Jamie
Subject: RE: Dell Case#xxxx: Missing Cable from Try & Buy Unit (Order:xxxx) (xxxx)
Thanks for getting back to me Tom.
The server is here ready to be returned along with the rails, cable management arm and 2 DAC cables.
If it is not possible to return it I will happily take it as a gift from Dell to use at home. We are very pleased with the performance of the servers we have ordered so far.
Regards,
Joseph Burge
-----Original Message-----
From: UK_CCare_REL_PUB [mailto:UK_CCare_REL_PUB@dell.com]
Sent: 14 February 2012 10:48
To: Burge, J C
Cc: @dell.com;
Subject: Dell Case#xxxx: Missing Cable from Try & Buy Unit
(Order:xxxx) (xxxx)
Dear Joseph,
After talking today on the phone with you, I found out how can we collect the Try & Buy Server (and cable) in the most easiest and convenient way.
The email that you?ve received for a Try & Buy Program is the best way how to do that. Unfortunately, yours contained a bug, which does not make the ?Return? button appear.
We will try to fix this as quickly as possible and send the email that has the ?Return? button.
If, however, there are any other questions that you have feel free to ask.
Best wishes,
Tom.
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#2 - Random followup email from HP account manager
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No problem Sarah.
Regards,
Joseph Burge
From: Connolly, Kevin
Sent: 14 February 2012 15:33
To: Burge, J C
Subject: RE: HP contact - Specialist for private/independent schools
Hi Joseph,
I do sincerely apologise, information overload for me.
Best regards.
Kevin
From: Burge, J C
Sent: 14 February 2012 15:28
To: Connolly, Kevin
Subject: RE: HP contact - Specialist for private/independent schools
Dear Kevin,
My name is not Nina.
Regards,
Joseph Burge
From: Connolly, Kevin
Sent: 14 February 2012 15:16
To: Burge, J C
Subject: HP contact - Specialist for private/independent schools
Hi Nina
Thank you for your time today.
As discussed am your main point of contact within HP, specialising in private and independent schools for servers, storage and networking. I also work hand in hand with our partner community (Viglen) and I am happy to give you any guidance or answer any further questions on the HP portfolio.
We will work towards helping the schools plans for growth and development with upcoming projects, understanding cost effectiveness and better manage your budget going forward. So please do not hesitate to get back in touch with me with any area of uncertainty.
****Please be aware that using HP’s own technical services as a support offers the most comprehensive levels of service tailored to you needs.
I am focused on supporting your needs, and I look forward to working with you in the future and help you achieve your business goals.
I have attached the case study of greatly successful series of implementations with Charterhouse.
Also, have a look at this links with regards to HP buy-back and Care-packs;
http://h41111.www4.hp.com/globalcitizenship/uk/en/environment/return/index.html
http://h20559.www2.hp.com/portal/site/cpc?ac.admitted=1329215798110.2043657423.175170253
Many thanks.
Regards.
Kevin
Inside Sales Representative
Hewlett-Packard Company
#1 - a £10,000 server we are trialling from Dell
-------------------------------------------------------------
Nice try Joseph!
Glad all is well with the new equipment!
Best regards
Jamie.
-----Original Message-----
From: Burge, J C [mailto:]
Sent: 14 February 2012 11:50
To: UK CCare REL PUB
Cc: Blair, Alan; Taylor1, Jamie
Subject: RE: Dell Case#xxxx: Missing Cable from Try & Buy Unit (Order:xxxx) (xxxx)
Thanks for getting back to me Tom.
The server is here ready to be returned along with the rails, cable management arm and 2 DAC cables.
If it is not possible to return it I will happily take it as a gift from Dell to use at home. We are very pleased with the performance of the servers we have ordered so far.
Regards,
Joseph Burge
-----Original Message-----
From: UK_CCare_REL_PUB [mailto:UK_CCare_REL_PUB@dell.com]
Sent: 14 February 2012 10:48
To: Burge, J C
Cc: @dell.com;
Subject: Dell Case#xxxx: Missing Cable from Try & Buy Unit
(Order:xxxx) (xxxx)
Dear Joseph,
After talking today on the phone with you, I found out how can we collect the Try & Buy Server (and cable) in the most easiest and convenient way.
The email that you?ve received for a Try & Buy Program is the best way how to do that. Unfortunately, yours contained a bug, which does not make the ?Return? button appear.
We will try to fix this as quickly as possible and send the email that has the ?Return? button.
If, however, there are any other questions that you have feel free to ask.
Best wishes,
Tom.
-------------------------------------------------------------
#2 - Random followup email from HP account manager
-------------------------------------------------------------
No problem Sarah.
Regards,
Joseph Burge
From: Connolly, Kevin
Sent: 14 February 2012 15:33
To: Burge, J C
Subject: RE: HP contact - Specialist for private/independent schools
Hi Joseph,
I do sincerely apologise, information overload for me.
Best regards.
Kevin
From: Burge, J C
Sent: 14 February 2012 15:28
To: Connolly, Kevin
Subject: RE: HP contact - Specialist for private/independent schools
Dear Kevin,
My name is not Nina.
Regards,
Joseph Burge
From: Connolly, Kevin
Sent: 14 February 2012 15:16
To: Burge, J C
Subject: HP contact - Specialist for private/independent schools
Hi Nina
Thank you for your time today.
As discussed am your main point of contact within HP, specialising in private and independent schools for servers, storage and networking. I also work hand in hand with our partner community (Viglen) and I am happy to give you any guidance or answer any further questions on the HP portfolio.
We will work towards helping the schools plans for growth and development with upcoming projects, understanding cost effectiveness and better manage your budget going forward. So please do not hesitate to get back in touch with me with any area of uncertainty.
****Please be aware that using HP’s own technical services as a support offers the most comprehensive levels of service tailored to you needs.
I am focused on supporting your needs, and I look forward to working with you in the future and help you achieve your business goals.
I have attached the case study of greatly successful series of implementations with Charterhouse.
Also, have a look at this links with regards to HP buy-back and Care-packs;
http://h41111.www4.hp.com/globalcitizenship/uk/en/environment/return/index.html
http://h20559.www2.hp.com/portal/site/cpc?ac.admitted=1329215798110.2043657423.175170253
Many thanks.
Regards.
Kevin
Inside Sales Representative
Hewlett-Packard Company
