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This is the big one for me. I wanted a Wood Elf army, and the redo was due - overdue. Everyone got excited at the prospect of the Wood Elves being next, and what did GW do? To the utter dismay, horror and anger, of many players? A new army - the Ogre Kingdoms. Well, that was the best way to alienate a whole lot of existing customers, now wasn\'t it? Screw over the existing customers. I never did buy that Wood Elf army, and never will. In fact, it allowed me to broaden my search for a new fix, and I found a shop that sold Rackham, Warmachine, and a whole bunch of other manufacturers. I\'ve got Dark Elves and Tomb Kings, and I don\'t want any more of GW\'s armies, except for maybe Brettonians.And when they say they don\'t have anything to sell you, they mean for the next 3 to 4 years. GW simply does not want your business if you\'re an [insert army not on the soon to get redone list] player. This is, by FAR, the biggest problem GW has. Every other game company has a method to continue to produce revenue from existing customers. GW does not, or rather it doesn\'t have a particularly effective one. Once you buy an army, they have nothing to sell you unless you want a different army.
I don\'t think it\'s bologna. I think GW invested in a line that truly had a limited life-span. LotR minis have been around for many, many years. They\'re only popular now because of the impetus GW put into a new line of LotR minis, and even that is riding on the back of the films. Well, the films are over, they\'re history, and are unlikely to produce new customers for GW. This is quite the opposite of the previous quote.Or it could be this LotR bologna they\'re feeding their investors.
And right you are! That\'s why I say nothing about their price increases, or anything like that. But since we are a part of GW\'s potential market, we can definitely talk about customer alientation.Originally posted by frenchkid
...in my opinion the people runing it are much more knowledgable about there entreprise then I am and they definetly know much more about finance then me.
Originally posted by Spacemunkie
I\'m sure Tom Kirby doesn\'t give a shit. He\'s lined his pockets for the last decade and can pass on a blackened husk of a company with a smile on his face.
That\'s the problem with the type of people that become CEOs nowadays. They are recruited from a group of \'professional\' CEOs. They don\'t have any interest in the companies they run! They run a company for a year or two and then they move on... No matter how badly they do their job they always get new ones, because they have friends and people just like themselves all over.Originally posted by Spacemunkie
I\'m sure Tom Kirby doesn\'t give a shit. He\'s lined his pockets for the last decade and can pass on a blackened husk of a company with a smile on his face.
Originally posted by Trevor
* I\'m thinking about the push back in the late 90\'s by the suits to stop gaming in store ... I mean how bad a grasp of your customers does that show?
Originally posted by reverend
All you have now is limited choice and even more limited fun.
Originally posted by reverend
Limited edition = reason to hike prices even higher up the scale.
A pack of 5 Ratling Snipers cost me £6. Two Space Marine Veterans cost me £7. What a con! Those were some of the more interesting pieces to my mind though.
Ehh... No!Originally posted by bayrodney
Everybody likes them though...
Originally posted by Ritual
Ehh... No!Originally posted by bayrodney
Everybody likes them though...![]()