That\'s highly unusual. If the order email states that it\'s been \"shipped\" then it has indeed been shipped out the door into the postal system.
If it says \"pending\", that means your credit card hasn\'t cleared for some reason. I know that one or two persons have credit cards that prevent international orders.
The surest way to get it through would be via PayPal if you have it, or to try another credit card.
Fredy, I\'m checking your order now but I suspect there was a problem clearing your card. The best way would probably be for the fulfilment centre to try your card again, and if to doesn\'t work, to cancel the order and place a new one using Paypal instead.
Gantalf, it says here that your order has been shipped, to a US address as you requested. What is the issue you are having?
I have received no email from Gantalf or Ulgaard, and I\'m in regular communication with Discount Hobby, the shipping address you used. Likewise, I haven\'t gotten any email from you Fredy regarding this either.
PLEASE NOTE: Do not send email to New Wave. Just because they are the fulfilment centre does not mean that they deal with customer service directly. If I don\'t see the email, nothing will get done. The easiest way to get a response is just reply to your order receipt, which has or sales@coolminiornot.com email address and will provide me with your order details, or the other way is via the Contact Us form in the shop.